MTN NIGERIA JOB OPPORTUNITY LEARNING DELIVERY MANAGER

DEPARTMENT: HUMAN RESOURCES
LOCATION: LAGOS


JOB DESCRIPTION:


BUSINESS OPERATIONS TRAINING

Relate with the sales, customer relations and product development team to ascertain training needs arising from frontline business operations
Develop strategy and manage deployment of trainings to support staff optimal productivity on systems and applications across the business (Oracle Financial Application ; OFA, HRIS, Industrial Financial Systems ; IFS, Hyperion and Customer Relations (CR) Applications)
Manage training delivery, measurement and follow-ups as necessary for business operations (products and systems)training
Overall responsibility for organizing and planning roll out of business operations training interventions within the regions.

Lead team to support product development and develop learning content for training frontline staff on MTN products and services
Monitor and report on training activities, costs and performance as required
Conduct product assessment and design knowledge refresher training programmes to address gaps identified
Champion product knowledge competency management for all MTNN staff
Learning Management
Provide input for the development of the Learning and Development budget
Manage ITF compliance process relating to business operation training
Manage training evaluation procedure using the Kirk Patrick evaluation methodology
Ensure feedback from evaluation is fed back into subsequent training interventions
Ensure all training activities and materials meet with relevant organizational and statutory policies.
Ensure quality assurance of all training delivery
Conduct annual training effectiveness survey
Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
Design curriculum and development programmes for business operations training for frontline staff
Make input into the development of overall training strategy and approach
Develop and implement training plans for predetermined roll out of product and system training

JOB CONDITIONS: Standard MTNN working conditions. Open plan office. Regional Travel. Field work: 40% of total work hours
REPORTING TO: Senior Manager Learning Management


REQUIRED SKILLS:
Eight years work experience with 2 years within the training function of a reputable organization.
At least 2 years experience in a supervisory/ managerial role
Experience in dealing with a large number of people
Experience in the customer relations (CR) environment of a telecoms company is required
Training delivery experience in telecoms products and systems would be an added advantage
Good understanding of telecoms products and services
EMPLOYMENT STATUS : Permanent
QUALIFICATION: First Degree preferably in the social sciences


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