BRITISH COUNCIL JOB IN CAMEROON

CAMEROON – EXAMS OFFICER
We are looking for a competent professional to enhance the impact of the British Council’s activities, through effective product delivery and customer service provision.

The British Council has an exciting range of products and services supported by a respected brand. We are building on these strengths to create a Professional Development offer that meets the needs of today’s young managers and leaders in Cameroon.

World-wide we help nearly a million people every year achieve their life goals by obtaining a UK qualification. In Cameroon we administer over 10,000 examinations on behalf of UK EFL, professional and academic partners and the number is increasing every year. We also provide English Langue training for Teachers and young people in Cameroon.


If successful, you will be part of a dynamic front-line team based in our Yaounde premises. You will support a country-wide effort to enhance the UK’s reputation as a provider of internationally recognised qualifications for people and organisations across French and English speaking Cameroon. You will be responsible for delivering an agreed marketing and promotional strategy and will assist in evaluating its implementation. Meeting and exceeding customer expectations will be important to your success and to ours, through the quality of our enquiry handling, the day-to-day management of customer and partner relationships and the provision of excellent customer service at all events and in all projects.

You should have a record of achievement. Good team working skills are essential, as well as the ability to question and understand the real underlying needs of customers, beyond those initially expressed. You should also have flexible skills to be able to apply rules or procedures, depending on the individual situation, to accomplish task or activities more effectively. Proven customer service skills are required, including the ability to analyse and break down issues into component parts. IT and project delivery skills are a pre-requisite. You also need excellent English and French language skills; excellent communication, time management as well as financial management skills.

If you are attracted to the challenge of bringing modern customer service skills to the field of cultural relations, for an organisation whose brand is recognised around the world, we would like to hear from you.

HOW TO APPLY
Read through the job description document. Download and complete the application form in English. To help you understand and complete the application form, read through the ‘How to complete the application’ and ‘Guidance for applicants’ documents to the left of this page. Listed within the job description document, you will find a number of listed ‘competencies’. Evidence against those competencies will need to be provided in your application form under the ‘Evidence in support of your application’ area. To help you understand the competencies, we have provided a ‘Behavioural Competency’ and ‘Generic Skills’ dictionary to the left of this page.

Please read all the documents carefully before you fill in the job application form. Completed applications should be sent via email to: info@britishcouncil.cm Deadline: Saturday 20 November 2010. Please quote reference number CMR/01/10 in the subject field.

Applications received after the deadline will not be considered. Only candidates shortlisted for interview will be contacted. We do not accept CV’s, handwritten applications or expressions of interest. If you have applied for a job at the British Council within the past 12 months, please do not submit an application for this position.

For enquiries, including information on compensation package, please contact us at:
Address: Immeuble SGBC, Avenue Charles de Gaulle, BP 818, Yaounde, Cameroon.
Telephone: +237 2221 1696
E-mail: info@britishcouncil.cm


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